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Customer Service Director
2 months ago
Customer Service Manager Job Description
**Key Responsibilities:**
* Manage customer complaints and ensure timely resolution
* Collaborate with the Head of Customer Service to drive customer satisfaction
* Conduct site inspections and report defects to subcontractors and trades
* Liaise with customer service teams to ensure seamless communication
* Instruct maintenance technicians and conduct home demonstrations
* Inspect properties prior to customer move-in
**Requirements:**
* Direct defect experience in housing, preferably in a management role
**About the Role:**
We are seeking a skilled Customer Service Manager to join our team at Fawkes & Reece London. As a key member of our customer service team, you will be responsible for managing customer complaints, collaborating with the Head of Customer Service, and ensuring timely resolution of defects.
If you have direct defect experience in housing and are looking for a challenging role, please apply below or contact Zoe Georgiou at the Fawkes & Reece London office for more information.
