Service Delivery Excellence Lead
1 week ago
About Us
Almond Housing Association is a leading provider of housing management services in Scotland. Our mission is to provide excellent service delivery and improve life experiences for individuals and communities.
We are currently seeking a Customer Service Operations Manager to join our team. As a key member of our Housing Management Team, you will play a pivotal role in driving forward the Association's strategies while directly engaging with front-line operations.
The successful candidate will operate across all levels of the organization, working collaboratively with colleagues to review, develop, and implement policies and procedures that enhance service delivery and performance. You will also use business intelligence and data tools to support the development of performance reporting and analysis.
About the Job
This is a challenging yet rewarding role that requires a high level of skill and expertise. The successful candidate will be responsible for managing customer service operations, including identifying gaps in services for communities and individuals, preparing and submitting funding proposals, and managing funding in line with conditions.
What We Offer
As a valued member of our team, you will enjoy a range of benefits, including a 36-hour working week over Monday to Friday, online Health and Wellbeing services, and contributions towards your gym membership. You will also have access to our pension scheme, which is active from the day you join us, and we contribute 10% towards it.
Salary and Benefits
The salary range for this role is £46,975 - £59,027 (dependent on experience), and you will also receive a range of benefits, including a 36-hour working week over Monday to Friday, online Health and Wellbeing services, and contributions towards your gym membership. You will also have access to our pension scheme, which is active from the day you join us, and we contribute 10% towards it.
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