Divisional Sales Director

3 weeks ago

London, Greater London, United Kingdom Spicerhaart Full time

Job Overview

Divisional Sales Director

As a key member of our Financial Services team, you will be responsible for leading our divisional sales efforts and driving business growth. Your primary objective will be to develop and implement strategies that increase revenue and profitability, while maintaining a high level of customer satisfaction.

Key Responsibilities

  • Contribute to the development and implementation of the financial services strategy, ensuring alignment with business objectives.
  • Lead and develop a high-performing financial services team, embedding core behaviors, values, and principles.
  • Prepare and deliver the financial services division income and profit budget, monitoring, reporting, and forecasting operating and financial results.
  • Maintain an in-depth knowledge of financial services regulation and core products.
  • Monitor and evaluate divisional key performance indicators, identifying trends and implementing initiatives to improve customer satisfaction.
  • Deliver cross-sales and referral activity, promoting initiatives to improve results.
  • Ensure the implementation and adherence to necessary systems and controls to manage key risks and maintain standards.
  • Maintain the role of supervisor as defined by our network's training and competence scheme.
  • Communicate regularly with the head of sales quality to ensure messages and standards are up-to-date and cascaded correctly.
  • Effectively handle customer complaints following the company complaints procedure and managing business exposure.
  • Create a universal knowledge and understanding, committing to the adoption of HR processes and best practices.
  • Create and drive a culture of coaching, leading to a high-performance culture.
  • Work collaboratively across business streams, maximizing profitable working relationships.
  • Ensure best practices and successes are shared within the financial services chapter.

Core Behaviours

  • Demonstrate a personal commitment to identifying customers' needs and providing high-quality service.
  • Have a thirst for knowledge and development, supporting career growth and results-focused initiatives.
  • Have a clear vision and work to communicate and deliver results.
  • Excel under pressure, working to tight deadlines and managing challenging situations.
  • Accept responsibility for actions and decisions, demonstrating commitment to work in an ethical, efficient, and cost-effective manner.
  • Adjust planned work by gathering information and applying critical thinking to address multiple demands.
  • Demonstrate a personal commitment to creating an inclusive working environment, showing concern for success and wellbeing.
  • Act with honesty and integrity at all times, serving as a long-term mentor and coach.

Requirements

  • Relevant professional qualifications, such as full CeMAP or CII equivalent.
  • Minimum 5 years' experience in mortgage and protection advising.
  • Must live within the geographical area of the designated division.

We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need:

  • Legal entitlement to live and work in the UK.
  • Evidence of your right to work in the UK, in the form of a passport, birth certificate, or other accepted documentation.

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