Service Design Lead

2 days ago


London, Greater London, United Kingdom Zebra People Full time
Job Overview

We are seeking a highly skilled Service Design Lead to join our organization, Zebra People.

Location: Hybrid - 8 days/month in the office (London or Leeds)

Estimated Salary: £45-55k per annum

Experience: 2-3+ years of experience in service design required.

This role plays a pivotal part in shaping how we deliver services to our users and partners. As a leading charity, we strive to make a positive impact on our users and partners.

Main Responsibilities:

  • Enhance physical and digital touchpoints to deliver impactful service improvements.
  • Collaborate across teams to drive meaningful change.
  • Maintain momentum in ambiguous environments through proactive approach.

Key Skills and Qualifications:

  • Strong background in designing services across physical and digital spaces.
  • Experience working in complex environments.

Interview Process:

  • Introductory chat with the hiring manager.
  • Task and meet-the-team session (in-person).
  • Final chat with a senior stakeholder.

If you are a motivated and experienced service designer looking for a new challenge, please apply.



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