Quality Assurance and Performance Specialist

4 weeks ago


Sheffield, Sheffield, United Kingdom Sheffield City Council Full time

Job Summary: We are seeking a highly skilled Quality Assurance and Performance Specialist to join our team at Sheffield City Council. As a key member of our Parking Services team, you will be responsible for managing data, performance management systems, and supporting department plans on continuous improvements.

About the Role: This is an exciting opportunity to shape a service into one of the best performing parking operations in England. You will work closely with our team to develop quality and performance reporting, build relationships across various services, and maintain accuracy and thoroughness in data management.

Key Responsibilities:

  • Manage data and performance management systems to support department plans on continuous improvements.
  • Develop quality and performance reporting to enhance service delivery.
  • Build relationships across various services to ensure effective collaboration and communication.
  • Maintain accuracy and thoroughness in data management to support informed decision-making.

Requirements: To be successful in this role, you will need to be organised, have good attention to detail, excellent ICT skills, strong analytical skills, and the ability to work within data protection guidelines. You will also need to be a team player who is enthusiastic about performance, quality assurance, and committed to supporting continuous improvement.

What We Offer: We offer a hybrid working approach, allowing you to work flexibly across the working week between office and home to suit your work-life balance and meet the needs of the service. You will also have access to the latest IT equipment and software systems to support your work.



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