Part-Time Advisor Role

9 hours ago


Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time

Are you passionate about delivering exceptional customer service? Do you have a genuine desire to help others?

We are currently recruiting for a Part-Time Advisor Role within our Contact Centre based in Welwyn Garden City. As a key member of our team, you will assist consumers with their queries related to DWP allowances/payments, providing a supportive and empathetic approach.

This is an exciting opportunity to work in a hybrid environment, balancing office-based training with homeworking arrangements. Our ideal candidate will possess strong communication and problem-solving skills, with the ability to think creatively and resolve issues effectively.

The estimated salary for this role is £16,259 per annum, plus benefits. You can expect a fulfilling experience working with us, consistently meeting customer service targets and service standards.

In this position, you will need to:

  1. Handle customer inquiries and concerns in a professional and empathetic manner
  2. Use your problem-solving skills to resolve customer issues effectively
  3. Work collaboratively with colleagues to achieve shared goals


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