Cafe Operations Manager
1 week ago
As a Cafe Operations Manager at EngineeringUK, you will be responsible for overseeing the day-to-day operations of one of our cafes. With a passion for customer service and proven people management skills, you will lead a team to deliver excellent service and maintain a clean, tidy, and organized environment.
The ideal candidate will have a background in hospitality, supervisory level and above, and a commitment to excellent customer service. They will also possess strong leadership skills, able to motivate and support a growing team.
Responsibilities
- Oversee daily operations, including routines, processes, sales standards, and changes as necessary
- Hold full profit and loss accountability for the cafe
- Maximize sales, impact, and presentation in the cafe, ensuring everything is safe and legal for customers and colleagues
- Understand key drivers of our service plan and deliver to standard required
- Select, train, and develop team members to enable them to feel proud of their work
- Act as a cafe menu expert, sharing knowledge with the team
- Ensure customers are served quickly and receive high-quality food and drinks in a clean, tidy environment
Requirements
- A background in hospitality, supervisory level and above
- A commitment to excellent customer service
- People management skills that allow you to lead by example and coach in an inclusive manner
About You
- Good planning and organization skills
- Excellent communication skills to motivate and support a growing team
What's in it for you
- Colleague Clubcard after 3 months' service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
- Request flexible working from day one
- Retirement savings plan
- Life Assurance
- Access to free wellbeing services with a range of resources to support your mind, body, and life
- An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out, and utility bills for the home
- Uniform provided and policies to support you for all of life's moments, big and small
- Holiday starting at 28 days (including Bank Holidays)
- Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds
We offer a competitive salary of £30,000-£40,000 per annum, depending on experience, and a comprehensive benefits package. If you're passionate about delivering exceptional customer service and leading a team, we encourage you to apply.
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