People Administration Team Lead

4 weeks ago

Smethwick, Sandwell, United Kingdom DPDgroup Full time

Job Title: People Administration Team Lead

About the Role

We are seeking an experienced and motivated People Administration Team Lead to join our high-performing team at DPDgroup. This role will be based at our head office in Smethwick and will be offered on a hybrid basis of office and home working.

Key Responsibilities

  • Supervise and support the People Administration Team to ensure the function's SLA's are met with regards to all relevant components of People and Talent.
  • Coach and develop the skills and knowledge of Senior Administrators to cover for the Team Lead in periods of absence.
  • Lead, motivate and inspire the team in the development of continuous improvement by identifying 'focus' areas.
  • Provide feedback to the People Administration Manager on current processes and procedures to assist with best practice and continuous improvement.
  • Be accountable for producing a high level of proactive customer service to all internal and external customers.

Key Performance Indicators

  • Overall quality of administration provided by the function.
  • Quality of response to general enquiries.
  • Understanding of, and involvement within the day-to-day running of People Administration.
  • Improvement in processes and systems.
  • Achieving set KPIs.

Requirements

To be successful in this role, you must be able to evidence proven and demonstrable experience in team leadership; ideally gained within a busy and pressurised environment. CIPD Level 5 would be desirable.

Your outstanding communication, organisational and people management skills will be fully utilised in this role. We will also expect you to;

  • Be a confident decision maker with excellent time management skills.
  • Support innovation and be adaptable to change.
  • Demonstrate high levels of self-motivation, and flexibility.
  • Ability to work as a team player and on your own initiative.
  • Excellent administration skills with the ability to use Google Suite programmes.

Benefits

Your package will include a competitive salary. Alongside this, we recognise that our people are at the heart of our business, without them we wouldn't be able to deliver our award-winning service to millions of customers across the country each day. It's important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few...

  • Holiday trading.
  • Enhanced maternity and paternity package.
  • Free life assurance of 4 x salary on joining the pension scheme.
  • Free onsite car parking for all employees.
  • Health Kiosks visiting every location.
  • Discounted shopping from 's of retailers including up to 5% off supermarket shopping.
  • Milestone Days off to celebrate with your family and friends.
  • Free eye tests and support with the cost of glasses.

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