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Service Delivery Specialist
2 months ago
About the Role:
We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Zopa. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries, and ensuring their overall satisfaction.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Investigate and resolve customer complaints and concerns
- Administer orders, including order placement and amendments
- Update customer accounts and provide accurate information
- Provide support to the wider business and identify areas for improvement
- Ensure compliance with industry standards and regulations
About You:
We are looking for a candidate who is a strong communicator, organized, and able to manage multiple online chats. You should be proficient in Microsoft Office/Teams and have excellent interpersonal skills. A positive, can-do attitude and willingness to support the business are essential.
Working Arrangements:
You will work 5 days a week, with a variety of shift patterns available. You will be required to work one in four weekends, but you will receive days off during the week. We offer flexible working arrangements, including the option to work from home and abroad for up to 120 days a year.
About Zopa:
Zopa is a leading financial services company that values diversity and inclusion. We are proud to offer a workplace free from discrimination and are committed to creating a culture where everyone can bring their full self to work. We are an equal opportunities employer and welcome applications from all qualified candidates.
