24/7 Telecare Customer Service Representative

1 month ago


Stirling, Stirling, United Kingdom Stirling Council Full time

Job Summary

We are seeking a highly skilled and caring individual to join our 24/7 customer service team as a Telecare Customer Service Representative.

The successful candidate will have excellent communication skills, a can-do approach to customer service, and the ability to work in a fast-paced environment.

Responsibilities will include handling customer inquiries, resolving issues, and providing exceptional service to our customers.

As a flexible role, the successful candidate will be required to work a variety of shifts, including evenings, weekends, and holidays.

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

The Benefits

  • 30 days annual leave plus 7 public holidays (rising to 35 after 5 years continuous service)
  • Flexible working including hybrid office/work from home arrangements
  • Biennial incremental progression until top of your payscale is reached
  • Membership of the Local Government Pension Scheme
  • Up to 6 months full sick pay and 6 months half pay dependent on length of service
  • Carers Leave
  • Up to 4 weeks paid Paternity Leave
  • Access to Health & Wellbeing support
  • Ongoing opportunities for Learning & Development
  • Cycle to Work Scheme
  • Lift share Scheme
  • Car Lease Scheme
  • Technology Benefit Scheme

How to Apply

To apply for this position, please click the link below to access our online application portal.

Click here to apply



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