Current jobs related to Lead Customer Operations Manager - Alfreton, Derbyshire - Royal Mail Group

  • Lead Customer Operations Manager

    3 weeks ago

    Alfreton, Derbyshire, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking a highly skilled and experienced Lead Customer Operations Manager to join our team at Royal Mail Group. As a key member of our operations team, you will be responsible for leading and developing a team of Customer Operations Managers to deliver exceptional customer service and drive business results.Key ResponsibilitiesLead and...

  • Lead Customer Operations Manager

    3 weeks ago

    Alfreton, Derbyshire, United Kingdom Royal Mail Group Full time

    About the RoleWe are seeking a highly skilled and experienced Lead Customer Operations Manager to join our team at Royal Mail Group. As a key member of our operations team, you will be responsible for leading and developing a team of Customer Operations Managers to deliver exceptional customer service and drive business results.Key ResponsibilitiesLead and...

  • Customer Service Operations Specialist

    3 weeks ago

    Alfreton, Derbyshire, United Kingdom Ferrero Full time

    Job Overview:Ferrero is a leading global confectionery company with a rich history and a commitment to quality, care, and innovation. As a Customer Service Analyst, you will play a vital role in ensuring seamless customer order processing and driving service excellence across our customer operations.Main Responsibilities:You will be responsible for managing...

  • Customer Service Operations Specialist

    2 weeks ago

    Alfreton, Derbyshire, United Kingdom Ferrero Full time

    About the RoleAs a Customer Service Analyst at Ferrero, you will be the vital link between our customers, sales teams, supply chain, and logistics partners, ensuring seamless service for a key portfolio of clients.You will play a crucial role in ensuring seamless customer order processing, striving to meet service level targets by proactively managing orders...

  • Customer Service Operations Specialist

    1 week ago

    Alfreton, Derbyshire, United Kingdom Ferrero Full time

    About the RoleWe are seeking a skilled Customer Service Operations Specialist to join our team at Ferrero. As a key member of our customer operations, you will be responsible for driving seamless service for a key portfolio of clients.In this role, you will be the vital link between our customers, sales teams, supply chain, and logistics partners, ensuring...

  • Customer Service Operations Specialist

    3 weeks ago

    Alfreton, Derbyshire, United Kingdom Ferrero Full time

    About the RoleWe are seeking a highly skilled Customer Service Analyst to join our team at Ferrero. As a key member of our customer operations, you will be responsible for driving seamless service for a key portfolio of clients. Your primary focus will be on ensuring that every order is managed with precision from start to finish, building strong...

  • Customer Service Operations Specialist

    3 weeks ago

    Alfreton, Derbyshire, United Kingdom Ferrero Full time

    About the RoleWe are seeking a highly skilled Customer Service Analyst to join our team at Ferrero. As a key member of our customer operations, you will be responsible for driving seamless service for a key portfolio of clients. Your primary focus will be on ensuring that every order is managed with precision from start to finish, building strong...

  • Customer Service Operations Specialist

    2 weeks ago

    Alfreton, Derbyshire, United Kingdom Ferrero Full time

    About the Role:We are seeking a highly skilled Customer Service Analyst to join our team at Ferrero. As a key member of our customer operations, you will be responsible for driving seamless service for a key portfolio of clients. Your primary focus will be on ensuring that every order is managed with precision from start to finish, building strong...

  • Customer Service Operations Specialist

    2 weeks ago

    Alfreton, Derbyshire, United Kingdom Ferrero Full time

    About the RoleAs a Customer Service Analyst at Ferrero, you will be the vital link between our customers, sales teams, supply chain, and logistics partners, ensuring seamless service for a key portfolio of clients. Your primary responsibility will be to manage customer orders with precision from start to finish, building strong partnerships and influencing...

  • Customer Service Operations Specialist

    3 weeks ago

    Alfreton, Derbyshire, United Kingdom Ferrero Full time

    About the RoleWe are seeking a highly skilled Customer Service Analyst to join our team at Ferrero. As a key member of our customer operations, you will be responsible for driving seamless service for a key portfolio of clients. Your primary focus will be on ensuring that every order is managed with precision from start to finish, building strong...

  • Customer Service Operations Specialist

    3 weeks ago

    Alfreton, Derbyshire, United Kingdom Ferrero Full time

    About the RoleWe are seeking a highly skilled Customer Service Analyst to join our team at Ferrero. As a key member of our customer operations, you will be responsible for driving seamless service for a key portfolio of clients. Your primary focus will be on ensuring that every order is managed with precision from start to finish, building strong...

  • Supervising Operations Lead

    2 days ago

    Alfreton, Derbyshire, United Kingdom Eurocell Full time

    Operations Team Leader - NightsRole: Operations Team Leader - NightsHours: 18:00 - 06:00, 4on4offSalary: £17.83 p/hr basic, plus £2 p/hr shift allowanceBASE: Clover Nook, Somercotes, AlfretonAt Eurocell, our people are our greatest asset. We are a dynamic and ambitious company, looking for great team players to grow with us. We are recruiting for an...

  • Senior Drainage Operations Manager

    2 weeks ago

    Alfreton, Derbyshire, United Kingdom Tessenderlo Group Full time

    As a key member of our team, you will be responsible for leading our Alfreton branch to success. With a strong focus on customer satisfaction and sales growth, you will be the driving force behind our operations in the region.Key Responsibilities:Lead a small team of sales and operations professionalsDevelop and implement sales strategies to drive growth and...

  • Senior Breakdown and Recovery Operations Manager

    5 days ago

    Alfreton, Derbyshire, United Kingdom Richford Motor Services Limited Full time

    Job Title: Senior Breakdown and Recovery Operations ManagerJob Summary: We are seeking an experienced Senior Breakdown and Recovery Operations Manager to lead our control room team in providing exceptional customer service and achieving high performance standards.Key Responsibilities:Manage a team of recovery breakdown controllers to ensure effective...

  • Senior Drainage Operations Manager

    2 weeks ago

    Alfreton, Derbyshire, United Kingdom DYKA Full time

    About the RoleWe are seeking a highly skilled and experienced Branch Manager to lead our Alfreton branch team. As a key member of our team, you will be responsible for maintaining and growing our customer base, working closely with our internal and external sales teams to achieve this goal.Key ResponsibilitiesLead a small team of sales-focused individuals,...

  • Culinary Operations Manager

    2 weeks ago

    Alfreton, Derbyshire, United Kingdom OCS Group Full time

    About OCS UK & IrelandOCS UK & Ireland is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors, striving to make people and places the best they can be.About the RoleThis position sits within our Catering business division, providing...

  • Operational Control Specialist

    6 days ago

    Alfreton, Derbyshire, United Kingdom Richford Motor Services Limited Full time

    Control Room Manager NIGHTSRichford Motor Services Limited, a leading 24-hour breakdown service provider, seeks an experienced Control Room Manager to oversee its operations.The successful candidate will be responsible for managing a team of professionals, ensuring seamless vehicle recovery services to customers across the UK.With over 30 years of experience...

  • Restaurant Operations Manager

    2 weeks ago

    Alfreton, Derbyshire, United Kingdom Slim Chickens Full time

    Lead a Team to Deliver Exceptional Customer ExperiencesSlim Chickens is seeking a talented General Manager to lead our team in delivering the ultimate customer experience. As a General Manager, you will be responsible for leading a team to drive sales, improve food quality, and maintain a safe and clean environment.Key Responsibilities:Lead a team to deliver...

  • Culinary Operations Manager

    2 weeks ago

    Alfreton, Derbyshire, United Kingdom OCS Group Full time

    About OCS Group:OCS Group is a leading facilities management company with a turnover of £1.7bn and 50,000+ colleagues. We deliver innovative, award-winning services to the public and private sectors and our mission is to make people and places the best they can be.This role sits within our Catering business division that provides hospitality and catering,...

  • Front of House Operations Manager

    2 months ago

    Alfreton, Derbyshire, United Kingdom wagamama Full time

    Job SummaryWe are seeking an experienced Front of House Operations Manager to join our team at Wagamama. As a key member of our management team, you will be responsible for overseeing all aspects of our front of house operation, embodying our values and people promise.Key ResponsibilitiesSupport the management team to develop and grow your team, ensuring...

Lead Customer Operations Manager

2 months ago

Alfreton, Derbyshire, United Kingdom Royal Mail Group Full time

About the Role

We are seeking an experienced and skilled Customer Operations Lead to join our team at Royal Mail Group. As a key member of our operations team, you will be responsible for leading and developing a team of Customer Operations Managers to deliver exceptional customer service and drive business growth.

Key Responsibilities

  • Lead and develop a team of Customer Operations Managers to achieve business objectives and deliver exceptional customer service.
  • Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency.
  • Provide coaching and development opportunities to team members to enhance their skills and knowledge.
  • Monitor and analyze customer feedback and data to identify areas for improvement.

Requirements

  • Proven experience in a customer-facing role, preferably in a leadership position.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Ability to analyze data and customer feedback to identify areas for improvement.
  • Strong problem-solving and decision-making skills, with the ability to work in a fast-paced environment.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Us

Royal Mail Group is a leading provider of postal and parcel services in the UK. We are committed to delivering exceptional customer service and driving business growth through innovation and excellence.