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Duty Manager Hospitality Lead
2 months ago
Duty Manager Hospitality
Job Summary:We are seeking a highly motivated and experienced Duty Manager to join our team at Cineworld Cinemas Ltd. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences, managing our cinema operations, and leading a team of supervisors and customer service assistants.
Main Responsibilities:- Customer Experience: Maintain a management presence at key business times to improve the customer journey and support your team to deliver a positive customer experience.
- Operational Excellence: Ensure the highest standard of on-screen presentation, programming, scheduling, housekeeping, maintenance, and operational standards are upheld at all times.
- Team Leadership: Engage teams to deliver improved business results through effective people management practices, including coaching, mentoring, and driving personal accountability, development, and performance.
- Finance: Awareness of the cinema's controllable P&L/petty cash expenditure and payroll costs to ensure alignment with forecasts, targets, and budgets.
- Leadership Experience: Supervisory or line management experience in a retail, leisure, or hospitality environment.
- Customer Focus: Confident in communication with customers and colleagues, with a proven track record of delivering exceptional customer experiences.
- Operational Skills: Ability to integrate with the team, demonstrate effective leadership, and adapt to changing circumstances.
- Financial Acumen: Numeracy and literacy skills, with a basic understanding of financial management and budgeting.
- Marketing Experience: Local marketing experience or a willingness to learn about Audio Visual presentation.
- Film Knowledge: An interest in and knowledge of film and Picturehouse's programming strands.
Note: This job description reflects the present requirements of the post. As duties and responsibilities change and develop, the job description will be reviewed and is therefore subject to change.
