Coffee Training and Development Specialist

3 days ago

Guildford, Surrey, United Kingdom Nestlé SA Full time

  • Job Summary
  • This is a full-time permanent opportunity to contribute to Nestlé Coffee Partners (NCP) success by delivering revenue, profit, and distribution objectives across new and existing Nestlé Coffee Partners Solutions.
  • As a Coffee Training and Development Specialist, you will ensure the quality of 'We Proudly Serve' Starbucks and Nescafé Beverage Solutions brand within our commercial partnerships to facilitate business growth and support coffee expertise across the NCP brand and solution portfolio.


Key Responsibilities:

  • Training Delivery

    • Support the delivery of training and operational priorities for all new We Proudly Serve Starbucks customers and locations.
    • All aspects of training and auditing support (e.g. immersions, operational set-up, logistics, communication, project-management, new site openings, stakeholder liaison, course bookings, sign off process) across Nestlé Coffee Partners Portfolio.


  • Customer Engagement

    • Engage with regional contacts/customers/third parties to support brand and/or commercial objectives.


  • Stakeholder Management

    • Liaise with internal and external stakeholders that support or impact performance delivery.


  • Process Improvement

    • Contribute to the improvement of processes, organisational capability, and training solutions in the UK market.


  • Coffee Knowledge Development

    • Help develop coffee knowledge and passion for coffee quality across all functions.


  • Audit and Compliance

    • Maintain an effective audit account ledger in your Region.
    • Ensure a good level of understanding and knowledge of the marketplace and the organisation's products.


Requirements:

  • Candidate Profile

    • You'll have retail leadership experience and be trained as a Barista Trainer and/or have expertise in Nescafé Beverage Solution.
    • You'll be fluent in making beverages using beverage routine.
    • You'll also have excellent interpersonal and communication skills (both orally and written) with close attention to detail and a results-oriented mindset.


  • Skills and Experience

    • Strong organisational skills and a positive attitude.
    • The ability to build and maintain strong internal and external relationships.
    • Experience contributing to cross-functional teams and managing senior stakeholders.
    • The ability to deal with ambiguity and work autonomously as well as part of a team.
    • Experience of delivering consistent performance through others.
    • Excellent presentation skills with the ability to influence and persuade.
    • Problem-solving and planning skills, able to work under pressure to manage a fluctuating workload.


What We Offer:

  • A competitive salary and benefits package.
  • A bonus scheme.
  • A flexible working scheme.
  • 25 days holiday plus bank holidays.
  • A pension scheme.
  • A focus on personal development and growth.

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