Luxury Fashion Customer Service Representative

2 weeks ago


London, Greater London, United Kingdom Language Matters Full time

At Language Matters, we are seeking a skilled Luxury Fashion Customer Service Representative to join our dynamic team in South London.

Job Overview

We are looking for a talented individual who can provide exceptional customer service to French-speaking clients. The successful candidate will work in a fast-paced environment, assisting clients with product enquiries, updating the order database, and providing support with online registrations and order processing.

Key Responsibilities:
  • Assist French and English speaking clients with product enquiries
  • Update and maintain the order database
  • Provide support to clients registering online and having their orders processed through the website
  • Assist clients with any issues regarding returns or orders via email and phone
  • Deal with any complaints in a timely manner - escalating any issues to relevant departments
  • Liaise with the fulfilment team when necessary
  • Convert customer enquiries into sales opportunities - upsell
  • Handle accounting enquiries with the finance team
Requirements

To be successful in this role, you will need:

  • Excellent English language skills
  • Fluency in French
Benefits and Compensation

This is a temporary position to cover the busy Christmas period, but it may be extended to a permanent role in the new year. The estimated annual salary for this role is £25,500, based on the hourly rate of £13.



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