Luxury Fashion Customer Service Representative
2 weeks ago
At Language Matters, we are seeking a skilled Luxury Fashion Customer Service Representative to join our dynamic team in South London.
Job OverviewWe are looking for a talented individual who can provide exceptional customer service to French-speaking clients. The successful candidate will work in a fast-paced environment, assisting clients with product enquiries, updating the order database, and providing support with online registrations and order processing.
Key Responsibilities:- Assist French and English speaking clients with product enquiries
- Update and maintain the order database
- Provide support to clients registering online and having their orders processed through the website
- Assist clients with any issues regarding returns or orders via email and phone
- Deal with any complaints in a timely manner - escalating any issues to relevant departments
- Liaise with the fulfilment team when necessary
- Convert customer enquiries into sales opportunities - upsell
- Handle accounting enquiries with the finance team
To be successful in this role, you will need:
- Excellent English language skills
- Fluency in French
This is a temporary position to cover the busy Christmas period, but it may be extended to a permanent role in the new year. The estimated annual salary for this role is £25,500, based on the hourly rate of £13.
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