Group Communication Specialist

2 weeks ago


East Midlands, United Kingdom infopark Full time

This position requires strong organizational skills, with the ability to ensure that multiple projects run smoothly and efficiently. As a Group Coordinator, you will be responsible for facilitating communication between teams, identifying operational issues, and suggesting possible improvements. Your goal will be to maximize customer satisfaction while adhering to schedule.

Key Responsibilities:
  1. Training and Preparation: Train call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
  2. Performance Monitoring: Ensure agents understand and comply with all call center objectives, performance standards, and policies. Monitor and evaluate agent performance, providing learning or coaching opportunities as needed.
  3. Operational Improvement: Identify operational issues and suggest possible improvements to optimize workflow and efficiency.
  4. Reporting and Analysis: Prepare reports and analyze data to assist management in determining call center goals and strategies.
  5. Collaboration and Support: Work with other supervisors and management team members to support agents and maximize customer satisfaction.


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