Sales Consultant
3 weeks ago
About the Role
We are seeking a highly motivated and experienced Sales Consultant to join our team within Vistry Merseyside & Cheshire West region. As a Sales Consultant, you will be responsible for carrying out all aspects of the day-to-day running of the sales and marketing suites in accordance with the Company Policies.
Key Responsibilities
- Take ownership for the sales process with customers, maintaining necessary records and documentation during all stages of the Journey, from Reservation to Legal Completion.
- Provide excellent customer service, being fully focused on the Customer Journey at all times.
- Work to company targets and KPIs.
- Proactively seek out prospective sales and follow up all enquiries with telephone communication and marketing literature to optimise the business opportunity for sales.
- Create and deliver informative and clear tours of sites and house plots to all customers.
- Negotiate with customers to ensure the best sales outcome for the business.
- Utilise all technology available to ensure innovation in generating sales in differing environmental and economic conditions.
- Ensure effective management of sales visits with pre-booked customers ensuring that these are arranged at suitable times and are undertaken effectively.
- Travel to all sites as necessary for operational requirements.
- Have a detailed knowledge of all Bovis Homes, Linden Homes, and Countryside Homes.
- Have detailed knowledge of the development, plots available and to ensure each customer is given every opportunity to purchase a new home.
- Proactively manage and follow the sales process as set out in the Sales induction training and development and Procedure Guide with every customer.
- Proactively working as a member of the sales team within the area and demonstrating effective team working skills with others in the Sales team, and other departments.
- Evaluate each sales process with a customer as to how the sale can be achieved more effectively, efficiently and profitably for the Company.
- Proactively sell all types of customer extras across all reservations to drive additional profit for the Company.
- Ensure every customer contact is recorded on the relevant IT system and in line with GDPR.
- Deal with all customers in a polite, friendly and efficient manner.
- Ensure that customers are kept fully and regularly informed of the progress of their purchase.
- Respond to all cancellations making every effort to 'save' and if necessary re negotiate the reservation and at all times identify the reason for cancellation and offer any suitable alternatives within other developments.
- Have detailed knowledge of all relevant purchase assistance schemes, alternative site and house type options as directed by the Company, to ensure every customer is offered a bespoke choice of sales and purchase options for them.
- Work with the Site team to understand the progress of build of current plots, and prospective plots in order to provide customer information to the site and, in turn, clearly communicate with the customer.
- Implement the Company's continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
- Deliver high quality home demonstrations in conjunction with the build teams in the home that the customer has purchased.
- Take responsibility for all company property and equipment.
- To work professionally with highest standard of presentation of the sales area to be maintained at all times.
About Us
Vistry Group is the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most.
We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry.
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