Care Services Professionals

2 weeks ago


Stanwell, Surrey, United Kingdom Splendid Hospitality Group Full time
About the Role

We are seeking a highly skilled Resident Services Assistant to join our team at The Stanwell Hotel by Mercure. This is a fantastic opportunity to work in a dynamic environment and make a real difference in the lives of our residents.

Job Description

The successful candidate will be responsible for providing exceptional support to our residents, ensuring they feel safe, happy, and supported throughout their stay. Key responsibilities include:

  • Operating the premises 24/7
  • Setting up the buffet system in the restaurant area for mealtimes
  • Ensuring adherence to Food Safety and Hygiene practices
  • Clearing and sanitizing tables in the restaurant and reception areas
  • Maintaining the cleanliness and tidiness of public areas, stores, back office, staff room, and outside spaces
  • Responding to resident queries in a polite and friendly manner
  • Recording complaints, comments, and special requests in the daily handover log
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary range of £25,000 - £30,000 per annum
  • Free parking on site
  • Opportunities for learning and development through our Leadership Development Programmes
  • Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide
  • Uniform provided
  • Access to a 24/7 Employee Assistance Programme for you and your family
  • Life Assurance and automatic enrolment into a workplace pension scheme
  • Wagestream – Stream up to 50% pay as it is earned and set automatic savings to support your financial wellbeing


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