Associate, Client Processing Representative I
1 day ago
At BNY, we're seeking a highly skilled and motivated individual to join our Middle Office Collateral team as an Associate, Client Processing Representative I. This role is located in Manchester and offers a hybrid work arrangement, with 3 days a week in the office.
Key Responsibilities:- Provide exceptional client service and support to internal and external clients, including phone interaction, problem resolution, and transaction processing.
- Perform complex operational tasks, including reconciliations, cash breaks, and position differences.
- Serve as the primary point of contact for clients and execute all correspondent requisites in a timely and accurate manner.
- Provide product knowledge and technical assistance, determining when complex problems should be referred to a supervisor or senior professional.
- Review and check work of other Client Processing Support staff and help resolve escalated issues.
- High school/secondary school or the equivalent combination of education and experience is required. Bachelor's degree preferred.
- Experience and knowledge in derivatives, reconciliations, brokerage, trade, settlements, and cash processing are all skills transferrable to this role but not a barrier to entry as on-the-job product training will be available.
- Process-mindset and an interest in solving complex problems, performing reconciliations, and finding ways to make processes better.
- Interest in advancing technical knowledge specific to derivative and collateral product knowledge.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
At BNY, our culture speaks for itself. We're a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We offer highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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