Scheduling Operations Coordinator
1 day ago
We are seeking a highly organised and detail-oriented individual to join our team as a Scheduling Operations Coordinator. In this role, you will be responsible for coordinating and optimising the daily schedules of our technicians, ensuring that customer needs are met efficiently and effectively.
">- Create and manage daily work schedules for plumbing and heating technicians based on job priority, location, and technician availability.
- Provide excellent customer service by confirming appointments, updating customers on service progress, and handling rescheduling requests.
- Maintain accurate records of job assignments, technician schedules, and customer interactions using scheduling software.
- Identify and resolve scheduling conflicts or issues promptly.
The ideal candidate will have:
- Previous experience in scheduling, dispatching, or a related field, preferably in the plumbing and heating industry (but not essential).
- Strong organisational and communication skills, proficiency in scheduling software, and a problem-solving mindset.
- Ability to multitask, work under pressure, and adapt to changing priorities.
This is an exciting opportunity for someone looking to advance their career in a dynamic and fast-paced environment. If you have the necessary skills and qualifications, we encourage you to apply.
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