Customer Experience Director
1 day ago
Join us at Roadchef as a Customer Experience Director at our Tibshelf site, where you'll lead a team of dedicated professionals in delivering outstanding customer experiences. With a strong focus on customer satisfaction, you'll be responsible for creating memorable coffee experiences for our customers.
About the Role:- Salary: £42,000 - £52,000 per annum (dependent on experience)
- Benefits:
We offer a competitive salary package, including benefits such as employee discount up to 70%, contributory pension after 3 months, and free parking. You'll also have access to career development opportunities, training programs, and a supportive working environment.
Your key responsibilities will include team leadership, customer service, operational excellence, sales and marketing, financial management, and being a brand ambassador. You'll be responsible for overseeing daily operations, including stock management, scheduling, and compliance with company standards and health and safety regulations.
Requirements:
- Minimum of 2 years in a supervisory or management role within the retail or hospitality industry, preferably in a coffee shop or caf environment.
- Leadership Skills: Proven ability to lead, inspire, and develop a team.
- Customer Focus: Strong commitment to delivering exceptional customer service.
- Operational Knowledge: Proficient in managing day-to-day operations, including stock, scheduling, and financial reporting.
- Communication Skills: Excellent interpersonal and communication skills.
- Problem-Solving: Strong organisational and problem-solving abilities.
- Flexibility: Willingness to work flexible hours, including weekends and holidays.
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