Customer Experience Manager Contract

2 weeks ago


High Wycombe, Buckinghamshire, United Kingdom Sainsbury's Full time

About the Job:

This is a well-balanced management role where you'll have clear accountability and understand what's expected of you.

You'll be a visible leader on the shop floor, a role model who drives training and creates a team where everyone feels welcome and colleagues feel safe to challenge the way things are done.

As a Customer Experience Manager, you'll work closely with another Customer Experience Manager, sharing ideas and identifying ways to improve things, and provide a brilliant handover from each shift to the next.

Reporting into our Lead Customer Experience Manager, your job is focused on operational in-store management, ensuring that your area is running smoothly, day in, day out.

You'll be responsible for managing a medium to large in-store team – assigning tasks and planning breaks, creating rotas, addressing performance issues both sensitively and effectively, and helping with recruitment.

You'll support the Lead Customer Experience Manager to deliver improved customer and retail outcomes in your area.

What We Offer:

  • Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks.
  • Free food and hot drinks provided for Colleagues in all our stores.
  • Generous holiday entitlement, maternity, and paternity leave.
  • Pension – we'll match 4-7% of your pension contributions.
  • Sainsbury's share scheme – build up an investment at discounted rates.
  • Wellbeing support – access to emotional support, counselling, legal, and financial advice.
  • Colleague networks – link with like-minded people to help fulfil your potential.
  • Opportunities for career progression and development.


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