Operational Service Lead Expert

6 days ago


London, Greater London, United Kingdom White & Case Full time

Experience the dynamic world of Global HR Operations as an Operational Service Lead at White & Case. We're seeking a seasoned professional to lead our core HR processes and drive exceptional employee experience.

About the Role

This is a unique opportunity to join our team as we embark on a multi-month Employee Experience Program (EEP) and implement Workday and ServiceNow HR. As the Employee Services Functional Lead cover, you will be the subject matter expert for employment and life cycle processes. Your role is to equip employees and the HR Business Partnering team with the tools needed to deliver high-quality Employee Experience.

Key Responsibilities:
  • Managing the Core HR processes functional stream, including scoping, planning, delivering, tracking, and reporting against milestones with Centres of Expertise and HR Business Partnering.
  • Determining requirements and functional design with stakeholders to ensure business needs are accurately captured, understood, and delivered.
  • Collaborating with the EEP project team, HRIS, and HROD to shape process and support requirements, including creating end-to-end process documentation.
Qualifications and Skills:
  • 5-7 years of experience managing HR processes in mid/large-scale organisations with global reach.
  • Experience in a global law or professional services firm (preferred), and familiarity with multi-tiered service delivery models and agile methodologies.
  • Experienced project manager with a proven track record in large-scale, multi-stream implementation projects; Project Management qualification (CAPM, Prince2, PMP) preferred.
What We Offer

We offer a competitive salary of £60,000 - £80,000 per annum, plus a range of benefits, including private medical insurance, pension plan with matched employer contribution up to 7.5%, yearly wellbeing fund, income protection, holiday purchase, life insurance, critical illness insurance, private GP services, travel insurance, dental coverage, cycle to work, and holiday purchase (available during annual enrolment).



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