Operational Hosted Buyer Specialist
3 days ago
Northstar Travel Group is seeking an experienced Operational Hosted Buyer Specialist to join our team.
About the Job:In this role, you will work closely with the Head of Hosted Buyer Operations to deliver exhibition hosted buyer programmes. You will be responsible for implementing and managing event hosted attendee programmes, communicating with hosted buyers, and managing logistical requirements.
Main Responsibilities:- Programme Implementation and Management
- Work with the Head of Hosted Buyer Operations to implement event hosted attendee programmes.
- Develop and maintain relationships with hosted buyers through regular communication.
- Manage the logistics of hosted buyer travel, including providing regular updates and liaising with external travel providers.
- Oversee the daily management of the diary system to ensure hosted buyers can use it effectively.
- Data Management and Reporting
- Input data into computerised databases and generate reports for internal departments.
- Collate cancellations and charges, working with the Head of Hosted Buyer Operations to raise payment links and cancellation invoices.
- Telesales and Marketing Support
- Generate reports for the Telesales team to enable them to chase appointments.
- Collaborate with commercial, editorial, and marketing teams to ensure successful event delivery.
- Maintain accurate records of event spend, forecasting costs, researching venues and suppliers.
- Take responsibility for handling issues and troubleshooting problems.
- Conduct pre- and post-event evaluations with team members.
- Mentor and train temporary hosted buyer coordinators.
- Assist the events team on other events as required.
- Experience in operational delivery of hosted buyer/delegate programmes.
- Experience/exposure in operational delivery of events and/or exhibitions.
- Fluent English communication skills.
- Attention to detail in all areas.
- Computer literacy with advanced knowledge of Microsoft Office.
- Ability to work under pressure for extended periods.
- Ability to manage multiple projects simultaneously.
- Ability to work collaboratively as part of a team.
- Service awareness with good telephone manner and customer service skills.
Our estimated salary range for this position is £45,000 - £60,000 per annum, depending on experience.
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