Customer Service Representative
1 day ago
About Elysian Residences Ltd:
We are a leading provider of luxury retirement communities in the UK, dedicated to delivering exceptional service and creating a warm and welcoming environment for our residents.
As a Customer Service Representative at Elysian Residences Ltd, you will play a vital role in ensuring that our residents receive outstanding customer service. This includes developing plans for hospitality services, coordinating with community department heads, and participating in marketing efforts.
Key Responsibilities:
- Develop and implement plans for hospitality services, including service offerings, budgeting, customer communication, and satisfaction measurements.
- Coordinate services with community department heads to ensure timely delivery.
- Work closely with the community administrator to ensure accurate billing.
- Participate in marketing efforts to promote the retirement community and its hospitality services.
- Respond to customer requests for information about the community and its surroundings.
- Responsible for all aspects of dining service, including tray/table presentation, preparation, and serving of food and beverages.
- Adhere to department policies and procedures, as well as standards for safety, cleanliness, and sanitation.
Requirements:
- A clean driving license with no accidents or charges within the last 5 years.
- An ability to develop a network of providers and services.
- Demonstrated use of Microsoft Office products (Word, Excel, Outlook, etc.).
- Candidates with experience or relevant job titles of Receptionist, Customer Service Assistant, Guest Services Associate, Lobby Attendant, or Front Desk Assistant may also be considered.
Salary: £25,000 - £35,000 per annum, depending on experience.
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