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Legal Team Support Coordinator
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London, Greater London, United Kingdom Marks and Spencer Full timeJob Summary We are seeking a highly skilled and motivated Legal Team Support Coordinator to join our team at Marks and Spencer. Key Responsibilities Deliver exceptional customer service and maintain high standards of product presentation. Support the delivery of operational excellence and ensure all processes and tasks are completed consistently and...
Support Coordinator for Legal Team
2 months ago
Job Summary
We are seeking a highly skilled and experienced Team Support Coordinator to join our Legal Team at M&S. As a key member of our team, you will play a vital role in supporting the delivery of excellent customer service and operational excellence across our stores.
Key Responsibilities
- Customer Service
- Deliver exceptional customer service by putting the customer first and ensuring that all customers receive a positive and memorable experience.
- Act on customer feedback to drive improvement and ensure that customer complaints are resolved promptly and efficiently.
- Operational Excellence
- Support the delivery of brilliant basics by ensuring that all store processes and tasks are completed consistently and productively.
- Drive on-the-job productivity by identifying opportunities for improvement and implementing changes to increase efficiency and effectiveness.
- Team Support
- Support colleagues through coaching and feedback to ensure that they have the skills and knowledge needed to deliver excellent customer service and operational excellence.
- Provide regular and timely feedback to line managers to support colleague performance and development.
- Visual Merchandising
- Support the delivery of an inspirational, improved, and consistent visual customer journey in store by ensuring that all visual merchandising standards are met.
- Work with the visual merchandising team to plan and implement visual merchandising updates across all launches, events, and campaigns.
Key Capabilities
- Understand how M&S operates, its strategy, future, and the role you play in delivering our business goals.
- Effectively manage your reactions and responses around change to ensure that you can adapt to new situations and challenges.
- Help colleagues to develop by listening, asking questions, and giving feedback to encourage reflection and different thinking.
- Treat all colleagues fairly and with respect, understanding that different people will provide different perspectives and have different needs.
Technical Skills/Experience
- Support the delivery of excellent customer service and KPIs across the store by using your knowledge of commercial operations, brilliant basics, and operational excellence.
- Use your good level of digital capability to access and utilize relevant systems and tools.
- Maintain high presentation standards, attention to detail, and deliver on time, right first time.
- Interpret data relevant to the role and use it to drive improvement and decision-making.
Key Relationships and Stakeholders
- Customers
- Colleagues
- Store Leadership
- BIG
