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Team Leader

2 months ago

Speke, United Kingdom Aspire Airport Lounges Full time

Job Summary:

As a Team Leader at Aspire Airport Lounges, you will be responsible for leading a high-performing team of hospitality professionals to deliver exceptional customer experiences in our executive lounges. You will report to the Assistant Manager and be the senior leader of the team, ensuring each member exceeds guest expectations, providing a warm welcome, relaxed atmosphere, and energized experience.

Key Responsibilities:

  • Leadership: Provide professional day-to-day leadership to your team, ensuring the highest standards of health and safety, quality, customer service, and security are met and maintained.
  • Coaching and Mentoring: Coach and mentor staff to maintain professional standards, providing timely and appropriate feedback to improve day-to-day performance and behavior.
  • Team Management: Act as a role model to staff, tackling poor performance and misconduct whenever it occurs, and take a proactive approach to support the operation to best effect.
  • Communication and Collaboration: Communicate and collaborate with others to engage and motivate the team, promoting flexibility, adaptability, and agility to enable contingency planning.

Essential Skills:

  • Effective communication to help team members understand company strategy and goals.
  • Ability to build positive and trusting relationships.
  • Embracing an ideas culture to enable teams to create an agile edge.
  • Promoting flexibility, adaptability, and agility to enable contingency planning.
  • Providing feedback to the team on operational results to ensure service standards are always upheld.
  • Personal and professional integrity of the highest order.
  • Excellent organizational abilities, attention to detail, and ability to prioritize workloads and work effectively to deadlines in a fast-paced complex environment.

Qualifications and Competences:

  • Background in hospitality or customer services in a supervisory position with high levels of customer interaction.
  • Coaching and mentoring skills preferable but not essential.
  • Excellent communication skills, written and verbal.
  • Good numerical skills with a keen eye for attention to detail.
  • Computer literate, including using payment machines and Microsoft office.
  • Ability to work as part of a team or be self-motivated to complete tasks.
  • Ability to follow processes and procedures and to apply flexibility when required.
  • Additional languages desirable.

Benefits:

  • Free parking while at work.
  • Industry-recognized food safety training and qualifications to FSA L3.
  • Industry-recognized CPD opportunities with the Aspire Hospitality Academy.
  • Comprehensive Employee Recognition scheme.
  • Supervisory Training.
  • Free meals and soft drinks during shifts.
  • Uniform provided.
  • Swissport pension scheme with ability to self-contribute.
  • 24-hour employee assistance program.
  • Discounted retail - varies by airport outlet.
  • Discounted access to Aspire lounge network for family and friends.
  • Potential for placements to other lounges within the network.