Business Operations Support Specialist

4 weeks ago


Nottingham, Nottingham, United Kingdom Yü Group Full time
We are seeking a highly motivated and organized individual to join our Operations Team as a Transfer Advisor. As a key member of our team, you will be responsible for ensuring that all supply registrations are managed and resolved within agreed SLA's. You will build strong relationships with other teams across the business, maintain continuity of work operations, and provide solutions to a broad range of written and verbal enquiries raised by customers. You will also develop and maintain a good understanding of the systems and processes available to ensure an excellent customer experience. If you have a 'Can-do' attitude, transferable skills, and a growth mindset, we would love to hear from you.

**Key Responsibilities:**

* Ensure that all supply registrations are managed and resolved within agreed SLA's
* Build strong relationships with other teams across the business
* Maintain continuity of work operations by documenting and communicating required actions to management
* Provide solutions to a broad range of written and verbal enquiries raised by customers
* Develop and maintain a good understanding of the systems and processes available to ensure an excellent customer experience

**What We Offer:**

* 24 days annual leave + bank holidays
* Holiday buy - up to 5 additional days
* Day off on your birthday
* Employee Assistance Programme
* Annual salary review
* Learning and development opportunities
* Enhanced paternity, maternity and adoption policies
* Yü made a difference Awards
* Travel Loan Scheme
* 3 days additional annual leave if you get married/civil partnership etc.
* Appointment allowance
* Long service recognition
* Refer a friend payment
* Company sick pay (subject to length of service)
* New modern facilities
* Death in service and critical illness cover
* Plus, many more

**About Yü Energy:**

Yü Energy is one of the UK's fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK. We are on a mission to shake-up the UK business energy market with our winning combination of expert, personal service and competitive prices, specifically tailored to the needs of commercial customers.
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