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Technical Support Specialist

2 months ago

Dunfermline, Fife, United Kingdom Searchability Full time
Job Overview

We are seeking a skilled Technical Support Specialist to join our team and provide exceptional support to our customers.

Key Responsibilities:

  • Provide 2nd Line technical support to customers via desktop support and face-to-face engagement.
  • Identify, troubleshoot, and resolve technical issues related to hardware, software, and network problems.
  • Work collaboratively with the support team to ensure seamless service delivery.
  • Utilize ServiceNow Ticketing System to manage and resolve tickets efficiently.
  • Stay up-to-date with the latest technology trends and advancements in the IT sector.

Requirements:

  • Proven experience in 1st Line technical support within the IT sector.
  • Excellent organizational and time management skills.
  • Strong technical skills, including Windows tech stack, 0365, and laptop hardware breakfix.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Right to work in the UK.

Desirable Skills:

  • Experience with full PC rebuilds and decommissioning/packaging of devices.
  • Knowledge of Mac skills and ability to work with mixed hardware and software issues.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.