Cloud Support Specialist
3 weeks ago
Konsolute is a dynamic leader in cloud technology solutions, empowering organisations to revolutionise their operations through the power of Microsoft 365, Azure, and cutting-edge cloud services. As a Microsoft Partner, we pride ourselves in delivering customised, scalable, and secure cloud infrastructures that drive innovation and business success.
We are seeking a highly skilled and motivated Cloud Support Engineer to join our team. In this role, you will focus on providing technical support and expertise across Microsoft 365, Intune, Microsoft Endpoint Manager, and Azure infrastructure. You will be part of a dynamic team responsible for ensuring the reliability, performance, and security of cloud environments, while delivering exceptional service to our customers.
Key Responsibilities
- Work directly with clients to understand their technical needs, provide guidance on best practices, and deliver tailored support solutions
- Conduct regular health checks, audits, and assessments of client cloud environments to ensure optimal performance and security
- Troubleshoot and resolve issues relating to deployed services on the Microsoft 365 and Azure platform
- Manage and support enrolled end-user compute devices
- Monitor and manage support tickets to ensure timely resolution and adherence to SLAs
- Analyse trends and metrics to identify potential risks or areas of improvement in cloud operations
- Maintain detailed documentation for support processes, configurations, troubleshooting steps, and best practices
Requirements
- 3+ years of experience in supporting and managing Microsoft 365 environments, including Exchange Online, SharePoint Online, Teams, and OneDrive
- Strong hands-on experience with Microsoft Azure infrastructure, including virtual machines, networking, storage, identity, and monitoring services
- Proficiency in managing Microsoft Intune and Microsoft Endpoint Manager for device enrolment, compliance, and security policy management
- Proven experience in incident management, support processes, and operational excellence
- Strong customer service orientation and experience in working directly with clients in a support or consulting capacity
Preferred Qualifications
- Microsoft 365 / Azure / Power Platform certification
- Experience of supporting end-user compute devices such as those running Windows and iOS in a managed environment
- Experience of supporting Azure infrastructure
- Experience of supporting Azure applications hosted on Azure (PaaS, IaaS and SaaS)
- Experience of supporting containerised applications hosted on Azure such as Docker containers and / or Kubernetes solutions
What We Offer
- Enjoy the freedom to work remotely with flexible hours that promote a healthy work-life balance
- We are committed to your development, offering ongoing training, certifications, and pathways to advance your career within the company
- Be part of impactful cloud transformation projects for leading global clients, working with the latest technologies in a forward-thinking environment
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