Aftersales Advisor

3 weeks ago

Birmingham, Birmingham, United Kingdom Aston Martin Full time
About the Role

We are seeking an experienced and customer-focused individual to join our aftersales team at Aston Martin Birmingham.

Key Responsibilities
  • Provide exceptional customer service to all aftersales guests, ensuring a seamless and efficient experience.
  • Manage the efficient operation of the aftersales department's workshop, maximizing guest satisfaction and departmental profitability.
  • Book in vehicles, produce accurate job cards and invoices, and provide relevant information to both the workshop and external guests.
  • Inform guests on the progress of each job, ensuring authority for any additional work before completion.
  • Collect any money/signed authority due prior to the release of a vehicle and ensure prompt processing.
  • Log all guest complaints, passing relevant information to the manager and ensuring a speedy conclusion.
  • Provide guests with explanations of all work carried out and recommendations, optimizing additional upselling opportunities.
  • Maintain records of all Service guests to enable guest follow-ups.
  • Comply with all FCA requirements and operate within legislative guidelines at all times.
  • Inform, promote, and sell parts to external and workshop guests, making the most of opportunities via telephone and direct contact.
Requirements
  • Good literacy and numeracy skills.
  • Good IT skills.
  • Previous experience within an aftersales or service role desirable.
  • Have a mechanical awareness or understanding of cars and parts.
  • Previous stock control experience within a similar role.
  • Excellent customer service skills and high levels of attention to detail.
  • Enthusiastic, respectful, and friendly to guests and colleagues.
  • Possess high levels of integrity and drive to succeed.
Work Pattern

This is a Full-Time position: Monday – Friday (08:00 – 18:00). Saturday (09:00 – 13:00) on a 1 in 4 rota basis.

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