Aftersales Advisor

4 weeks ago

Birmingham, Birmingham, United Kingdom Aston Martin Full time
Aftersales Advisor Job Description

About the Role:

We are seeking an experienced Aftersales Advisor to join our team at Aston Martin Birmingham. As the first point of contact for all aftersales guests, you will provide a professional reception and facilitate the efficient operation of the aftersales department's workshop to maximize the Guest Experience and departmental profitability.

Key Responsibilities:

  • Book in vehicles, ensuring appointments are convenient for the guest and the company, and are in line with workshop capacity.
  • Produce accurate job cards, invoices, and related guest information, providing relevant information to both the workshop and external guests.
  • Greet all guests at reception, offering courtesy services as appropriate, and confirming details before repairs are carried out.
  • Inform guests on the progress of each job, ensuring authority for any additional work before it is completed.
  • Collect any money/signed authority due prior to the release of a vehicle and ensure this is processed promptly.
  • Log all guest complaints, passing relevant information to the manager, and ensuring a speedy conclusion.
  • Provide guests with explanations of all work carried out and recommendations, optimizing additional upselling opportunities to enhance the Guest Experience.
  • Maintain records of all Service guests to enable guest follow-ups to be carried out.
  • Comply with all FCA requirements and operate within legislative guidelines at all times.
  • Inform, promote, and sell parts to external and workshop guests, making the most of opportunities via telephone and direct contact, and ensuring guest demands are fulfilled.

Requirements:

  • Good literacy and numeracy skills.
  • Good IT skills.
  • Previous experience within an aftersales or service role desirable.
  • Have a mechanical awareness or understanding of cars and parts.
  • Previous stock control experience within a similar role.
  • Have excellent customer service skills and high levels of attention to detail.
  • Be enthusiastic, respectful, and friendly to guests and colleagues.
  • Have the passion and ability to deliver an outstanding Guest Experience.
  • Possess high levels of integrity and drive to succeed.

Work Pattern:

This is a Full-Time position: Monday – Friday (08:00 – 18:00). Saturday (09:00 – 13:00) on a 1 in 4 rota basis.

Benefits:

  • Salary - £23,000 to £25,000 Basic.
  • Performance Related Bonus Scheme.
  • Preferential rates for servicing, MOTs, and parts.
  • Fantastic discounts on vehicle sales.
  • Access to a vehicle Flexi-lease affinity scheme through SOGO www.sogomobility.co.uk.
  • Pension scheme.
  • Life Insurance Benefit.
  • Cycle To Work Scheme.
  • Associate Award Events.
  • Length of Service Recognition Scheme.
  • Associate Assistance Programme (AAP) - Confidential access to a range of support and advice, including a confidential helpline, counselling sessions, access to a Doctor 24/7, physio advice, and support from other Health Experts.

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