Tenant Liaison Officer

3 weeks ago

Perth, United Kingdom Pettigrew Recruitment Group Full time
Exciting Opportunity for a Tenant Liaison Officer

Pettigrew Recruitment Group is delighted to showcase this exciting opportunity for a Tenant Liaison Officer to join a growing business specialising in the refurbishment of social housing stock across Scotland.

Our client is committed to transforming communities and improving lives of local people. As a result of a recent contract award in Perth, they are looking to add a Tenant Liaison Officer to their site team to deliver this flagship refurbishment programme of works.

As a Tenant Liaison Officer, you will be responsible for working with residents regarding the works being completed to their homes, ensuring smooth communication links between tenants and contractors, and managing the tenant's experience through this period of improving works.

Key Responsibilities:

  • Carry out Customer Care Introduction calls and build rapport with residents from the outset of the project.
  • Visit and liaise with customers to ensure access is available to site teams, ensuring completion of works to the required timescales.
  • Attend and chair (as required) weekly construction meetings.
  • Regular site visits to carry out spot checks of the properties in build, to inspect the quality of construction, review build progress, and maintain good working relationships.
  • Manage own diary to ensure all properties are inspected in line with predicted completion dates.

Requirements:

  • Previous experience working in housing, whether local authority or housing association, and knowledge and experience working with tenanted properties.
  • Client-facing exposure.
  • The ability to deal with challenging conditions in a professional and calm manner.
  • The ability to communicate in a clear and confident manner.
  • Experience of technical and software packages such as Microsoft Office, Excel, Outlook.

Keen to take on a new challenge? Get in touch with Sam to find out more today.

Pettigrew Recruitment Group Limited is an equal opportunities employer and acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. By applying for this job, you accept the T&Cs, Privacy Policy, and Disclaimers which can be found on our website.

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