Technical Account Manager
3 days ago
At Retool, Inc., we're on a mission to bring good software to everyone. We're looking for a skilled Technical Account Manager to join our post-sales team and partner closely with our strategic customers to onboard them to our platform.
Key Responsibilities:- Serve as the primary technical liaison for assigned key accounts and ensure they grow their usage of Retool and its impact on their business.
- Demonstrate in-depth knowledge of the account, including project management aspects such as organizing information about customer key stakeholders, goals, open/action items, risks, and dependencies.
- Document customer use cases and success stories for case studies, testimonials, and EBRs.
- Present technical content, such as sample apps, demos, and our product roadmap to diverse audiences, from engineers to C-suite executives.
- Organize hackathons and workshops to build developer mindshare and drive adoption at our accounts.
- Identify and address barriers hindering customers from fully adopting Retool, using a mix of content, education, and training.
- Continuously evolve and improve customer engagement by contributing to our post-sales processes and resources.
- 3+ years in a technical customer-facing role like Solutions Architect, Customer Success Engineer, or Implementation Consultant.
- Familiarity with both front-end and back-end development concepts.
We offer a comprehensive benefit plan, including medical, dental, vision, and pension plans. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans. Retool provides a generous benefits package to all employees and a hybrid work location.
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