Senior Digital Analyst Lead

7 days ago


London, Greater London, United Kingdom 3Search Full time
About the Role

We are seeking a highly skilled Senior Digital Analyst to join our team at 3Search, a leader in the travel insurance industry. The successful candidate will play a crucial role in designing and implementing customer experience projects that drive satisfaction and retention.

As a Senior Digital Analyst, you will be responsible for optimising customer journeys across all touchpoints, ensuring seamless and memorable experiences. You will have the opportunity to shape the customer experience strategy in alignment with the company's ambitious growth objectives.

You will develop and manage detailed customer journey maps for all brands, markets, and channels by using data and customer feedback to conduct qualitative and quantitative analysis. Essential skills include proven experience in customer experience or product management, strong analytical skills with proficiency in data visualisation platforms, and expertise in managing end-to-end customer journeys and UX/UI.

Benefits of this role include a competitive salary within the growing and respected insurance industry, the opportunity to work on high-impact projects that directly affect customer satisfaction, and collaborative work environment with a focus on innovation. The estimated salary for this role is £50,000 - £65,000 based on location and industry standards.



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