Assistant Store Manager

3 weeks ago


Burnham Deepdale, Norfolk, United Kingdom FatFace Full time
Role Overview

As a key member of our store team, you will play a vital role in delivering exceptional customer service and driving sales growth in our Burnham Deepdale store. You will work closely with the Store Manager to implement the retail plan, manage costs, and maintain the highest standards of visual merchandising. Your passion for delivering outstanding customer experiences and your ability to lead and develop a high-performing team will be essential in achieving our business objectives.

Key Responsibilities

• Lead by example, demonstrating exceptional standards of behaviour and integrity in all aspects of your role
• Drive and role model customer service standards to exceed customer expectations
• Train, coach, and develop your team, supporting the completion of appraisals and performance reviews
• Analyze financial data, retail strategy, and local knowledge to identify sales opportunities and inform commercial decisions
• Ensure the store is working to budget through effective scheduling, cost controls, and crew productivity
• Communicate and liaise with Head Office to influence and maximize the stock package
• Oversee and execute the FatFace visual proposition, including leading sales and new season launches
• Champion the FatFace vision and values, promoting a culture of equality, inclusion, and sustainability

Benefits of Working with Us

• 25 days holiday plus bank holidays
• Perkbox, our online platform offering discounts, wellbeing content, and more
• THRIVE, our learning management system, with access to 1000s of learning resources
• Dental insurance, pension scheme, and EAP support
• Critical illness and death in service benefits for salaried staff
• Sick pay allowances and O2 phone discount
• Eye tests and contributions to glasses for qualifying roles
• Sabbatical leave and enhanced family-friendly policies
• Refer a friend scheme

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