Lead Customer Experience Manager

2 weeks ago

Cambridge, Cambridgeshire, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading and inspiring a team of managers to deliver exceptional customer service and drive business growth.

Key Responsibilities
  • Lead and develop a team of managers to achieve business objectives and deliver exceptional customer service
  • Develop and implement strategies to improve customer experience and drive business growth
  • Collaborate with other departments to ensure seamless execution of business plans
  • Monitor and analyze customer feedback to identify areas for improvement
  • Develop and maintain relationships with key stakeholders, including customers, colleagues, and suppliers
What We Offer

We offer a competitive salary and benefits package, including a discount card, free food and hot drinks, generous holiday entitlement, and a pension scheme. We also offer opportunities for career development and progression, as well as a supportive and inclusive work environment.

About Us

Sainsbury's is a leading food retailer with a rich history and a commitment to excellence. We are passionate about providing exceptional customer service and driving business growth through innovation and collaboration. If you are a motivated and experienced leader who is passionate about customer service, we would love to hear from you.

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