Claims Specialist

4 days ago

Leeds, Leeds, United Kingdom Davies Full time
About the Role

We are seeking a highly skilled Claims Handler to join our Motor Claims team at Davies. As a Claims Handler, you will be the first point of contact for our customers, providing a professional and empathetic service.

Key Responsibilities:

  • Manage a caseload of Pre-Litigated Motor Claims, including personal injury from inception to settlement.
  • Maintain accurate data on relevant case management systems.
  • Comply with set client Service Level Agreements (SLAs).
  • Ensure quality service standards and productivity levels are maintained to a high standard.
  • Allocate new claims and set strategies.
  • Carry out supervisory tasks appropriate to level.
  • Assist with training and mentoring junior team members.
  • Undertake additional tasks provided by the Team Leader.
  • Attend Client review meetings and assist with client project work where applicable.
  • Build and maintain excellent relationships with Clients.

Requirements:

  • Minimum 5 years claims handling experience.
  • Excellent attention to detail.
  • Strong communication and negotiation skills.
  • Strong organisational skills.
  • Supervisory experience is desirable.
  • The ability to manage own volume workload via task management.
  • The ability to work as a team and independently.
  • Strong Client relationship skills.

About Davies:

We are a global team of over 6,500 professionals, operating across the UK, Ireland, the US, Canada, and Bermuda. We specialise in professional services and technology firms, working in partnerships with leading insurance companies.

We are a multi-award-winning specialist professional services and technology business. We deliver operations, consulting, and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.

Our Values:

  • We are a community of outstanding people, welcoming different perspectives, supporting each other's ambitions, and growing together.
  • We adapt and look ahead in a fast-changing business environment.
  • We succeed because we are multi-talented, with skills, specialisms, and sector expertise.

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