ServiceNow Integration Specialist

2 days ago

Leicester, Leicester, United Kingdom Next Full time

At Next, we're creating most of our systems ourselves, whether it's a website, mobile app, or application. We're growing fast, and it's the kind of growth and investment that's exciting for everyone in our business.

About the Team

Computer Services are the backbone of support for all colleagues across Next, underpinning both the business and Next Technology. They consist of the 1st line central support team, Data Access, Service Management, and Centrally managed environments.

About the Role

This role reports to the ServiceNow Team Leader and works alongside the Technical Specialist. It's responsible for the delivery and rollout of new functionality across the Core ServiceNOW platform.

Key Responsibilities:

  • Scope, implement, and test projects, including necessary communication and documentation creation.
  • Develop and deploy changes to the platform, including liaising with third-party vendors for solution deployment.
  • Perform regression testing and apply fixes to the system for upgrades/patches.
  • Provide technical advice to junior members of the ServiceNow Development team.
  • Perform technical reviews for junior team members.
  • Drive adoption of best practices and test management using Automated Test Framework (ATF).
  • Design and implement automation using integrations and other platform products.

Requirements:

  • Demonstrable experience in developing the ServiceNow platform.
  • Hands-on implementation experience in at least one of the following areas: ITSM, Customer Service Management, Integrated Risk Management, Predictive Intelligence/Task Intelligence, Performance Analytics, Virtual Agent and NLU.
  • Experience with developing/customising Workspaces.
  • Good knowledge of platform best practices, table structures, security rules (ACLs), and client and server-side scripting (including script includes).
  • Knowledge of JavaScript, ServiceNow Glide classes, AJAX, and XML.
  • Experience in Service Portal development (HTML, CSS, AngularJS, Bootstrap).
  • System integration experience using inbound and outbound web services (REST, SOAP).
  • Effective communication at all levels of the business.
  • Proven capabilities in managing enterprise level platforms.
  • Ability to work to tight deadlines and under pressure.
  • Knowledge of Agile and Scrum methodologies is advantageous.
  • ServiceNow - Certified System Administrator (Desirable).

Next is an exciting place to be

#LI-LE1 #LI-Hybrid

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