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Floor Operations Manager
2 months ago
We are seeking a highly skilled and experienced Floor Manager to join our team at Prada Group. As a key member of our front-of-house team, you will be responsible for leading and motivating a team of staff to deliver exceptional service and exceed guest expectations.
Key Responsibilities- Lead and motivate a team of front-of-house staff to deliver impeccable service and exceed guest expectations
- Oversee day-to-day operations, including reservations, seating arrangements, and customer interactions, to ensure a smooth and memorable experience
- Collaborate with the culinary team to ensure synergy between the kitchen and front-of-house operations, facilitating efficient communication and problem-solving
- Uphold quality standards in food and beverage service, ensuring adherence to hygiene and safety regulations at all times
- Cultivate a culture of excellence and professionalism among the team, providing training, coaching, and feedback to enhance performance and customer satisfaction
- Ensure all floor team members are properly updated and trained on product knowledge and sales tools
- Support the Store Manager in analyzing the training needs of the floor staff and setting priorities
- Support the Store Manager in implementing effective upselling techniques to increase sales
- Proactively manage any customer feedback and complaints to ensure client relationships are maintained with positive outcomes
- Support the Store Manager in managing inventory, ordering, and stock control to optimize resource utilization and minimize wastage and all main reporting activities requested by head office
- Support the Store Manager in developing promotional initiatives and special events to drive revenue and enhance the guest experience
- Provide feedback and suggestions concerning floor needs to the Store Manager
- Ensure the shop display is always in line with Company guidelines
- Competitive salary + service charge and benefits
- Monday to Saturday, 8:30am to 6:00pm
