Customer Experience Specialist

6 days ago


Burnley, Lancashire, United Kingdom Benchmarx Kitchens & Joinery Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Kitchen Sales Designer. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Develop and maintain strong relationships with customers, understanding their needs and preferences to deliver tailored solutions.
  • Design and present kitchen solutions to customers, using CAD software to create accurate plans and quotes.
  • Work closely with customers to understand their project requirements and create a seamless customer experience.
  • Meet and exceed sales targets by building a strong network of customers and working closely with external sales representatives.
  • Regularly visit customers' homes or building sites to draw up inspirational designs and present them to customers.
  • Ensure customer safety is at the forefront of everything we do, adhering to all safety policies and procedures.
What We Offer
  • A comprehensive induction and onboarding program, including CAD training and product knowledge.
  • A competitive salary and benefits package, including 22 days holiday and a contributory pension scheme.
  • A save-as-you-earn scheme and buy-as-you-earn scheme.
  • Colleague discounts across a variety of our Group businesses.
  • A supportive and inclusive work environment, where everyone feels welcome and valued.
Requirements
  • No previous industry experience is necessary, as we provide comprehensive training and development opportunities.
  • Transferable skills, a passion for delivering exceptional customer experiences, and a thirst for sales and customer service.
  • Methodical and tenacious approach, with meticulous planning and attention to detail.
  • Excellent communication skills, with the ability to talk to a diverse range of individuals.
  • A friendly and outgoing personality, with a drive and energy to succeed, and a strong self-starter mentality.


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