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Lead UX Strategist
2 months ago
Zoocha is seeking a seasoned UX/CX and strategy practitioner to join our growing cross-functional Experience Team as a Lead UX Consultant. This is a new role within the agency, reporting directly to the Creative Director.
Key Responsibilities- Lead the development of UX strategies and design solutions for clients
- Collaborate with our creative and UI design team to deliver audience-centred digital products, services and experiences
- Conduct research and analysis to inform design decisions
- Develop and maintain design systems and guidelines
- Mentor and coach junior team members
- Work closely with clients to understand their needs and deliver solutions that meet their goals
- Minimum of 5 years' agency experience in a senior UX design/consultancy role
- Exceptional UX design craft paired with a strategic, consultative mindset
- Passionate about all things UX and keen to share that passion with the team
- Deep practical experience of planning, conducting, analysing and presenting back of quantitative and qualitative research studies
- Solid proficiency of analysing and interpreting data and experience of conversion rate optimisation approaches and tools
- Significant experience creating UX/CX deliverables such as wireframes, prototypes, journey/experience maps, user flows, personas, information architecture etc.
- Experienced creating user stories and product backlogs
- The ability to turn insights into strategic recommendations and help join the dots for clients through compelling narratives and storytelling
- Strong experience of designing and working with complex, global design systems, with a deep proficiency in Figma prototyping and testing
- Good understanding of Web Content Accessibility Guidelines best practices
- Experience of designing and facilitating workshops
- Solid experience of designing native mobile apps (iOS and Android) and with a strong understanding of native mobile app design best practices
- Good commercial awareness, helping ensure work is delivered on time within budget
- A good understanding of creative and emerging technologies and how they can be applied to innovative and immersive experiences
- An exceptional communicator with the ability to explain complex concepts in plain English to people from other disciplines and backgrounds
- Experience of working within GDS guidelines with a good knowledge of Government Digital Service standards and inclusive, accessible design for public sector clients
- Experience of UX content design and content testing
- Experience of working with Flutter for cross-platform app design
- Line management experience including personal development planning, performance management, coaching and mentoring
- Flexible working plus the ability to work from any of our offices (UK, Spain, Brazil) for periods of time
- Outstanding benefits including profit share, private healthcare, gym and wellness fund
- Unlimited training budget
- An inclusive workplace with active advocacy networks for women, LGBTQI employees and people from ethnic minorities