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Student Engagement Manager
2 months ago
We are seeking an experienced and passionate Student Engagement Manager to join our team at Chartwells - Universities. As a key member of our management team, you will be responsible for overseeing all catering and service operations for Universities, ensuring exceptional food and customer service standards are consistently met.
Key Responsibilities:- Team Supervision: Supervise teams to ensure the delivery of impeccable food and customer service, maintaining a positive brand image and representing Compass Group UK&I.
- Operational Efficiency: Oversee the efficiency of all in-unit operations, including managing inventories, monitoring budgets, and implementing action plans to drive sales and exceed customer expectations.
- Communication: Communicate regularly with your line manager to monitor KPIs and targets, ensuring seamless collaboration and effective problem-solving.
- Service Concept Development: Identify opportunities for new service concepts to drive sales and enhance the customer experience, liaising between customers and internal teams to ensure seamless execution.
- Training and Development: Support and train teams, leading from the front to ensure everyone can excel in their role, implementing and reviewing Health & Safety standards to ensure compliance across all catering and service teams.
- Passion for Food and Service: Be passionate about great-tasting food and exceptional customer service, with a minimum of two years of management experience within a similar sector or industry.
- Team Management: Have experience managing teams in a similar role, with excellent communication and organisational skills.
- Financial Acumen: Demonstrate brilliant financial acumen, with the ability to manage budgets and implement action plans to drive sales and exceed customer expectations.
- Ambition and Motivation: Be an ambitious and motivated individual who is always looking to upskill and contribute to the success of our team.
As a member of our team, you will have the opportunity to progress your career with a company that invests in its people, celebrates individuality, and rewards and recognises employees who go beyond the plate. If you are passionate about delivering exceptional food and customer service, and have the skills and experience to succeed in this role, we encourage you to apply.
