CRM Executive

3 weeks ago

Manchester, United Kingdom THG Full time
About THG

We're a dynamic, global technology group that excels in taking brands directly to consumers. Our portfolio includes leading brands and sites such as Myprotein, ESPA, LOOKFANTASTIC, and Cult Beauty, all powered by our integrated digital commerce ecosystem, THG Ingenuity.

We handle every aspect in-house, from technology and content creation to e-commerce, marketing, manufacturing, new product development, and logistics. This comprehensive approach enables us to fully realize our vision and maintain our leadership in the rapidly evolving global industry.

Job Title: CRM ExecutiveReporting to: CRM ManagerCompany: THG NutritionLocation: THG HQ (WA15 0AF) Office basedLife at Nutrition & Wellness

Nutrition & Wellness is home to some of the most trusted and beloved names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, and its family of brands, Myvegan, Myvitamins, and MP Activewear. Our brands and people exist to break boundaries; to power and empower those who want more. We break conventions, we're a force for good, and we keep it real. These are the values that drive our team through every day.

Click here to learn more about life at THG.

Why be a CRM Executive at THG?

As a CRM Executive at Myprotein, part of the THG Nutrition family, you will play a crucial role in executing our CRM strategy. You will plan, support, and implement our multi-channel CRM programme, driving customer engagement and retention through email, SMS, and our app. This role is perfect for someone who thrives in a fast-paced environment and is passionate about customer interaction and marketing.

Key Responsibilities:
  1. Manage day-to-day CRM campaigns, including conceptualisation, briefing, production, and delivery of selected campaigns.
  2. Develop and implement a testing strategy to optimise the performance of email, SMS, and app communications.
  3. Collaborate with the broader CRM and marketing team to execute a dynamic and personalised CRM strategy, engaging customers at various stages of their purchasing journey.
  4. Produce and assist with the preparation of weekly, monthly, and quarterly reports to track CRM performance and identify areas for improvement.
  5. Work closely with our in-house creative team to develop compelling marketing materials, ensuring the creative elements of email campaigns are visually engaging and effective.
What skills and experience do I need for this role?
  1. Proven experience in CRM or a related marketing role (min 1+ years)
  2. Strong understanding of CRM principles and practices.
  3. Excellent project management skills with the ability to manage multiple campaigns simultaneously.
  4. Proficiency in CRM software and tools.
  5. Analytical mindset with the ability to interpret data and make data-driven decisions.
  6. Strong communication skills, both written and verbal.
  7. Ability to collaborate effectively with cross-functional teams.
  8. Creative flair with an eye for design and detail.
Benefits:Career Development
  1. Access bespoke development programmes that have been designed and developed by our in-house L&D team.
  2. Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.
Enhanced Leave
  1. 25 days annual leave plus bank holidays.
  2. Don't want to work on your birthday? We don't either Enjoy your day off on us
  3. Enhanced maternity and paternity pay, depending on length of service.
  4. Up to 10 days compassionate leave.
  5. Buy back up to 3 days each year.
  6. Unlock 2 days volunteer leave after 12-months.
Wellbeing Support
  1. Access face-to-face and virtual appointments with our in-house GP.
  2. Access our in-house CBT therapist.
  3. Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
  4. State-of-the-art on-site gym.
  5. Access to our on-site physio.
Other Perks
  1. Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
  2. Subsidised bus pass from Manchester City Centre to our ICON office.
  3. Up to 50% staff discount on THG brands.
  4. On-site staff shop.
  5. Access to on-site barber.
  6. Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
  7. Anniversary gifts when you hit 5 and 10 years of service
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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