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Car Jockey
2 months ago
As a Car Jockey at Grosvenor Casinos, you will be responsible for providing exceptional customer service by ensuring the safe and secure parking of our valued customers' vehicles. You will also support our reception team during peak times and may be required to chauffeur high-value customers to and from the casino or their next destination.
Key Responsibilities
• Ensure that customers feel confident in the security of their vehicles, maintaining a high level of professionalism and attention to detail.
• Provide exceptional customer service, ensuring that the department is always clean and well-maintained.
• Prevent unauthorized vehicles from parking in the unit's car park or reserved parking spaces.
• Maintain the casino's VIP car to the highest standards of cleanliness and presentation.
• Deliver a VIP experience to customers when chauffeuring them, ensuring their comfort and satisfaction.
• Promote safer gambling practices and adhere to Grosvenor's policies and procedures.
Requirements
• A commitment to providing exceptional customer service and ensuring the security of customers' vehicles.
• Ability to work effectively in a fast-paced environment, supporting the reception team during peak times.
• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• A passion for delivering a high-quality service and exceeding customer expectations.
About Grosvenor Casinos
Grosvenor Casinos is the leading casino operator in the UK, offering a unique and exciting gaming and leisure experience. We are committed to providing a safe and enjoyable environment for our customers, with a focus on responsible gaming and customer satisfaction.
