Operational Account Manager

5 days ago


Essex, United Kingdom Ground Control Full time
Job Title: Operational Account Manager

Job Summary: We are seeking an experienced Operational Account Manager to join our dynamic team at Ground Control. As a key member of our client services department, you will be responsible for managing a portfolio of client accounts, ensuring timely delivery of services and maintaining strong relationships with clients.

About the Role:
  • Manage client accounts, ensuring all services are delivered according to contractual agreements.
  • Proactively chase purchase orders and manage the invoicing process to ensure accuracy and prompt payment.
  • Coordinate emergency responses during weather events, ensuring field teams are deployed effectively and any access issues are quickly resolved.
  • Attend regular virtual meetings to keep clients informed, resolve issues and address any concerns.

Requirements:
  • Proven experience in client management, ideally in an operations or service delivery environment.
  • Familiarity with Microsoft Dynamics 365 (D365) or similar CRM systems.
  • Strong organizational skills, with the ability to juggle multiple client accounts and operational priorities simultaneously.
  • Ability to work in a fast-paced environment, managing multiple tasks efficiently and prioritizing effectively.

Benefits:
  • A competitive salary of £45,000 - £55,000 per annum, depending on experience.
  • A comprehensive benefits package, including free gym access, nursery vouchers, cycle to work scheme and travel loans.
  • Ongoing training and development opportunities, including our GC Leadership Academy and job-specific accreditations.
  • A supportive and entrepreneurial working environment that fosters collaboration and innovation.


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