Operational Account Manager
5 days ago
Job Summary: We are seeking an experienced Operational Account Manager to join our dynamic team at Ground Control. As a key member of our client services department, you will be responsible for managing a portfolio of client accounts, ensuring timely delivery of services and maintaining strong relationships with clients.
About the Role:
- Manage client accounts, ensuring all services are delivered according to contractual agreements.
- Proactively chase purchase orders and manage the invoicing process to ensure accuracy and prompt payment.
- Coordinate emergency responses during weather events, ensuring field teams are deployed effectively and any access issues are quickly resolved.
- Attend regular virtual meetings to keep clients informed, resolve issues and address any concerns.
Requirements:
- Proven experience in client management, ideally in an operations or service delivery environment.
- Familiarity with Microsoft Dynamics 365 (D365) or similar CRM systems.
- Strong organizational skills, with the ability to juggle multiple client accounts and operational priorities simultaneously.
- Ability to work in a fast-paced environment, managing multiple tasks efficiently and prioritizing effectively.
Benefits:
- A competitive salary of £45,000 - £55,000 per annum, depending on experience.
- A comprehensive benefits package, including free gym access, nursery vouchers, cycle to work scheme and travel loans.
- Ongoing training and development opportunities, including our GC Leadership Academy and job-specific accreditations.
- A supportive and entrepreneurial working environment that fosters collaboration and innovation.
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