Alexander McQueen Client Advisor

4 weeks ago

London, Greater London, United Kingdom Alexander Mcqueen Trading Full time

About the Role

The Alexander McQueen Client Advisor will be a passionate brand ambassador and dedicated team player, promoting brand loyalty and transforming every client visit into a memorable luxury shopping experience.

Key Responsibilities

  • Provide exceptional client service by greeting, listening, and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Alexander McQueen's history and heritage.
  • Proactively seize all cross-selling opportunities, utilizing all product categories available in the store.
  • Recruit, maintain, and develop client relationships through a custom-made approach and with the support of CRM and digital tools to strengthen client loyalty.
  • Strengthen client loyalty by participating in the department or store's clienteling initiatives.
  • Engage with clients on general trends in the fashion world and developments in the luxury market, showing passion for fashion and luxury products.
  • Be driven to exceed individual financial targets and maximize own sales performances contributing to the success of the entire store.
  • Foster open and constructive communication with team members, taking a collaborative approach and proposing effective solutions when needed. Promote a positive working environment in line with the House Code of Behaviours.
  • Maintain a continual learning mindset by actively seeking and embracing feedback from both colleagues and management.
  • Maintain shopfloor standards and appropriate levels of products on the sales floor, in line with House policies and procedures, by utilizing various training resources provided by the Company.
  • Follow Company grooming, accordingly with Alexander McQueen standards and policies.
  • Act in compliance to Company procedures and guidelines on visual merchandising, operational guidelines, and stock procedures, as well as cash activity, inventory, logistics, and all main reporting activities requested by head office, ensuring that Company policies and procedures are proactively executed.

Requirements

  • You will be able to demonstrate the desired Alexander McQueen behaviours.
  • Proven experience in a similar role within fashion retail companies or customer service-related field.
  • Proven ability to drive and exceed individual and store KPIs.
  • Possesses genuine interest in fashion and follows industry trends/news.
  • Team-player mentality.
  • Strong verbal and written communication skills.
  • Strong selling skills and ability to overcome objections.
  • Client-centric approach and an entrepreneurial spirit.
  • Ability to work in a fast-moving and dynamic environment.
  • Luxury product knowledge with keen interest in fashion trends, luxury market, social media, etc.
  • Ability to use digital retail tools and CRM.
  • Ability to be mobile for extended periods of time.

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