Head of Commercial Operations

4 weeks ago


Forest Hill, United Kingdom Horniman Museum and Gardens Full time
About the Role

The Horniman Museum and Gardens is seeking a highly skilled and experienced Commercial Director to join our team. As a key member of our senior leadership team, you will play a crucial role in driving revenue growth and maximising income generation streams to support our mission.

Key Responsibilities
  • Lead day-to-day operations across retail, catering, and ticket sales
  • Develop and implement new business opportunities, working closely with the Venue Hire and Programming and Visitor Experience teams
  • Manage the delivery of a new children's café as part of our ambitious Nature + Love capital project
  • Drive income through innovation and the development of partnerships
  • Oversee budgeting and forecasting, ensuring financial commercial acumen
Requirements
  • Proven track record in commercial management, ideally in a visitor attraction setting
  • Experience of all aspects of retail and catering operations
  • Strong financial commercial experience, including budgeting and forecasting
  • Ability to inspire, collaborate, and support a team of dedicated professionals
  • Empathy for and interest in the Horniman's mission, collections, and programme
What We Offer

The Horniman is an equal opportunities employer, and we value and celebrate diversity. We welcome and encourage all applicants, particularly those from communities that are often disadvantaged by society or ethnically diverse backgrounds.



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