Product Damage Evaluation Expert
2 days ago
About the Role:
As a Repair Assessor at Orion Electrotech Manufacturing, you will play a critical role in ensuring that our customers receive the highest level of service and support. Your primary responsibilities will include assessing damaged products, generating technical reports, and providing cost estimates to customers.
Key Accountabilities:
- Damage Assessment: Evaluate returned products for repair or replacement based on pre-defined damage classifications.
- Technical Reporting: Create detailed technical reports for customers using digital tools and databases.
- Customer Interaction: Communicate with customers regarding technical issues, both verbally and in writing.
- Minor Repairs: Perform minor instrument repairs when required.
- Stock and Administrative Tasks: Assist with stock room operations, participate in physical stock counts, and undertake other administrative duties.
- Collaboration: Work closely with the Service Manager and Technical Services team to deliver exceptional after-sales support.
Requirements:
- Previous experience in a service or repair role.
- Strong communication skills, including written, verbal, and listening abilities.
- Solid numeracy skills and attention to detail.
- A proactive and self-motivated approach to tasks.
The estimated salary for this position is £33,000 - £35,000 per annum. If you have the necessary skills and qualifications, please apply now.
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