Operational Support Technician
4 days ago
Job Summary: Operational Support Technician
Location: Not Specified
Salary: £25,000 - £30,000 per annum, plus £2,500 on-call allowance
About the Job:
We are seeking an experienced Operational Support Technician to join our Operations team. As an Operational Support Technician, you will be responsible for providing technical support to our customers and ensuring that our services are delivered efficiently and effectively.
Key Responsibilities:
- Providing technical support to customers via phone, email, or remote access
- Resolving complex IT issues, including software and hardware problems
- Collaborating with internal teams to resolve issues and improve services
- Developing and maintaining knowledge base articles and documentation
- Participating in on-call shifts and providing support during evenings and weekends (as required)
Requirements:
- A minimum of 1 year's experience in a similar role, ideally in a Managed Service Provider environment
- Strong technical skills, including Microsoft 365, Azure, and Windows
- Excellent communication and customer service skills
- Ability to work independently and as part of a team
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
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