Managed Service Provider Technician Role

7 days ago


Harrogate, North Yorkshire, United Kingdom InterQuest Group Full time
Job Description:

We are seeking a highly motivated and organized 2nd Line Technical Support Engineer to join our team. As part of a fast-paced IT support environment, you will be responsible for providing excellent customer service and resolving technical issues efficiently.

Requirements:
  • Experience in providing 1st/2nd Line IT support
  • Excellent communication skills (written and verbal)
  • Strong customer service skills
  • Ability to manage and resolve incidents/requests
Technical Expertise:
  • Broadband technologies: ADSL / FTTC / FTTP / SOGEA
  • LAN Networking: Cisco / Meraki
  • Firewalls: Cisco / Fortinet / Meraki
  • WAN Networking: Cisco / Huawei / OneAccess
  • SD-WAN: Meraki / Fortinet
  • WLAN Networking: Meraki / Aruba
  • Cellular Networking: Digi / Teltonika
  • VoIP SIP Telephony: Broadworks, Polycom, Cisco, Cisco WebEx, Teams
  • VPN / Authentication: Safenet, MobilePass, Fortinet Authenticator
  • Device / Environmental monitoring platforms


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